This will help you to identify improvements to meet SLAs. Rated 1.7/5 with 16 reviews of Lulu Press 'I gave my phone number to a Lulu salesman because I was interested in their services, but no one was suppose to be calling me back for anything. Compare your SLAs against actual performance according to your contact center analytics. SLA performance: Most companies have service-level agreements (SLAs) for the contact center, including items such as the most amount of time customers should wait on hold, for example.For example, you may create an easy-to-find knowledge article, optimized for search, to help customers resolve an issue fast. Customer effort: Are you putting too much onus on the customer? Determine ways to reduce customer effort. Has a frustrating customer service experience contributed to churn?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |